Company data:
WESS bvba - Value Stay residences
Office: Luitberg 1, 1853 Strombeek-Bever, Belgium
0032 (0) 2 / 899.24.00
bookings@value-stay.be
www.valuestay.be
VAT: BE0671676795
1. Applicability
These general terms and conditions - which will be adjusted from time to time - concern all the services made available online, by email or by telephone - directly or indirectly (via our suppliers). By visiting our website, viewing the pages, using it and / or making a reservation, you acknowledge and agree to have read, understood and accepted the terms and conditions below (including the privacy statement).
2. Confidentiality
WESS sprl applies high ethical rules and respects your privacy. For more information, please read our privacy policy.
3. Payment
Each reservation is immediately payable in cash at the time of booking, unless otherwise stipulated in the agreement or quote.
In the absence of immediate payment of the reservation or the invoice on the due date, an interest of 10% as well as a fixed compensation of 10% on the amount invoiced (with a minimum of 75 Euros) will be automatically claimed. and without notice of default.
The customer will not claim any discount on the price, nor any right of retention or settlement on the payment of invoices and / or reservations, unless specifically agreed.
WESS sprl reserves the right to suspend its services without warning or formal notice in the event of an unpaid reservation and / or invoice. This also applies to current performance and / or rental contracts. WESS sprl reserves the right to withhold all goods present in the apartments until a new guarantee of payment of the sums due is given and to refuse access to the rented apartment (s).
4. Services offered
WESS sprl will always try to provide its services to the best of its ability.
By making a reservation in one of the residences, you are entering into a rental contract with WESS sprl. WESS sprl offers room and studio stays registered and recognized by Toerisme Vlaanderen.
You always rent a room or a studio in the state it is in. All photos published or announced are purely indicative and can not create any rights.
5. Cancellation policy
Several cancellation conditions may apply to the contract between WESS sprl and the customer, depending on the rate chosen by the customer:
Refundable rate: You have opted for a flexible rate, which means that you can cancel free of charge up to 24 hours before arrival. The value of the paid reservation will be fully refunded if it has already been paid. In the event of a no-show, 100% of the value of the reservation is the responsibility of the customer and cancellation fees are therefore due up to 100% of the price of the canceled reservation (s).
WESS sprl is not responsible for any exchange losses.
Non-refundable rate: You have chosen the cheapest rate. However, this implies the lack of flexibility in terms of booking (s). The full amount must be paid at the time of booking in order to secure your reservation. In the event of cancellation, modification or no-show, the cancellation fee will be 100% of the canceled reservation (s).
6. Cancellation, modifications and / or additions
Any change, additional reservation or cancellation must be communicated in writing and by e-mail to the e-mail address bookings@value-stay.be of WESS bvba.
Canceled reservations cannot be reactivated without confirmation from one of our employees.
Changes to reservations are subject to availability.
Price adjustments are possible taking into account the rate in effect at that time.
If it is established that the rented premises are used by more people as stated in the reservation, the rental price will be increased by 50.00 euros per person per day. The maximum number of persons per room may not be exceeded.
Early departure from the room or studio rented by the tenant does not release him from his contractual obligations or conditions established at the time of booking.
7. Credit cards
Please note that upon acceptance of your reservation by WESS sprl, the amount due will be immediately debited from your credit card.
Upon check-in, the guest must present the credit card used to make the reservation. If the customer is unable to show the credit card or is not the holder of the credit card, an authorization form must be completed by the rightful owner of the credit card. In the absence of the credit card used to make the reservation, or of an authorization form, WESS sprl reserves the right to request payment in cash for the reservation (s) and will refund the previous invoice done with the credit card.
We use Secure Socket Layer (SSL) technology to secure and encrypt your credit card information when sending data.
In the event of credit card fraud or unauthorized use of your credit card by a third party, most banks and credit card organizations bear the risk and will cover all costs incurred by such fraud or abuse. To be compensated, you must report the fraud to your credit card company (in accordance with the reporting procedures and rules they require) and notify us immediately by e-mail to bookings@value-stay.be.
8. Check-in and check-out
Check-in is possible from 4:00 p.m. on the day of arrival. However, if you want to check-in earlier, you can request an early check-in from 11:00 a.m. for an additional charge, subject to availability and only guaranteed after payment.
Check-out must be done before 10 a.m. on the day of departure. If a late check-out is desired, you can request a late check-out until 1:00 p.m. at an additional cost, subject to availability and only guaranteed after payment.
If the keys are not returned against a separate discharge before 10 a.m. on the day of departure and the apartment is not re-let, the owner will have the right to extend the contract for the same period as the period of the base contract.
If the keys have not been returned by this time against the separate discharge and the apartment has been re-let, the landlord reserves the right to vacate the apartment and remove all of the tenant's property from the apartment. In the latter case, a lump sum of 250.00 Euros will be charged to the tenant to cover the associated costs.
Early departure from the apartment rented by the tenant before the end of the reserved departure date does not release the customer from his contractual obligations. In this case, WESS sprl is entitled to invoice all the remaining nights, including the reserved facilities.
9. Customer obligations
The client must use the rented property as a good father. This means, among other things, that the house rules must be observed, that the tenant must leave the apartment in good condition upon departure. In the event of a defect, the costs of cleaning, repairs or painting will be invoiced to the customer. The manager of the residence and the director must be informed immediately.
It is strictly forbidden for the customer to bring flammable, explosive or dangerous liquids or products into the WESS sprl residences, as well as to modify existing installations, materials or furniture.
Electrical installations must never be overloaded and fire extinguishing installations must not be misused.
The client rents a furnished room or studio for a limited time. The contract can never be subject to rental legislation concerning the main residence. The customer is not allowed to reside in the rented apartment, unless otherwise stipulated in writing.
The number of people agreed by booking confirmation cannot be exceeded without consultation with WESS sprl. In the event that the number of tenants is unexpectedly exceeded or in the event of an apparent fault, WESS sprl is entitled to refuse tenants access to the apartment or to adjust the prices to the actual number of users.
No pets are allowed without written permission from WESS sprl. Additional charges may apply.
A fair use policy applies to internet use.
10. Liability and insurance
Subject to the limitations set out in these terms and conditions, we will only be liable for direct damages actually incurred, paid for or suffered by you due to a demonstrable breach of our obligations relating to our services, up to a total amount of the total cost of your reservation as indicated in the confirmation email (for an incident or a series of related incidents).
In the event of water damage or fire, the tenant's property is insured for a maximum amount of 2,500 euros. The value of the goods will be confirmed by a specialized agent. If this amount is not sufficient given a possible large quantity of valuable goods, we advise the tenant to insure the additional rental risk against fire, water damage and glass breakage.
WESS sprl declines all responsibility for damage or injury caused to tenants or by tenants of an apartment and which were also the cause of the damage or injury. The tenant is responsible for all damages caused by his fault during the rental period. WESS sprl is not responsible for thefts from rented rooms or vehicles parked on the site or their content. It is recommended that you purchase theft (travel) insurance when traveling with valuables.
11. Complaints
In the event of a complaint or defective material, the tenant must immediately contact the person in charge of the residence who will attempt to remedy the defect as soon as possible. If the apartment provides for a television or other electrical or sanitary appliances that break down during the tenant's short or long stay, the tenant can in no case provide for compensation or a deduction from the rental price. The interior conforms to the standards we have set - tenants cannot complain about this.
Complaints about cleaning should be communicated immediately upon arrival. If your complaint is nevertheless not satisfactorily resolved, you should immediately contact our office (bookings@value-stay.be)
Any complaint of whatever nature must be notified to us immediately upon discovery of the fact. After the period of 2 days after the delivery of the key (s), a complaint is no longer admissible and is considered non-existent. If you do not respect these rules and deadlines, we accept no liability.
12. Third person
In the cases specified in 12.2 and 12.3, Be-Housing acts as a reservation service provider for third-party operators. In these cases, Be-Housing simply makes its booking platform available and does not act as a contracting party. Be-Housing cannot be held responsible for any errors in content or photos. Be-Housing is not a party to the reservations made either. Be-Housing cannot be held responsible for the services provided by Behoc or Wess.
12.2 You enter into a contract with Behoc NV for the following residences:
Ambassador Suites Antwerp
Condo Gardens Antwerp
City Apartments Antwerp
Budget Flats Antwerp
12.3 You enter into a contract with Wess SPRL for the following residences:
Value Stay Bruges
Value Stay Brussels South
Value Stay Brussels Expo
Value Stay Blankenberge
Value Stay Menen